SantaPark Arctic World Fuels Growth and Deeper Guest Satisfaction with Oracle Hospitality Cloud
Today Oracle Hospitality announced the implementation of OPERA Cloud property management and Simphony Cloud restaurant management solutions at SantaPark Arctic World, an innovative resort in Finland. SantaPark Artic World’s implementation enables a single view of how its guests engage with restaurants, hotel properties, spas and theme park attractions and delivers the insights associates need to deliver first-class customer service. With cloud infrastructure at the core, SantaPark Artic World is posturing for future growth and innovation by reducing IT complexity, creating a single source of truth for guest engagement and removing data and operational silos across its property.
“Both large chains and independent hotels need to remove obstacles in their IT infrastructure that prevent brands from creating engaging experiences, personalized service and a foundation for growth,” said Laura Calin, vice president strategy and solutions management, Oracle Hospitality. “SantaPark Arctic World demonstrates the value and potential of Oracle Hospitality OPERA Cloud to transform IT processes, streamline operations and create more meaningful guest interactions.”
SantaPark Arctic World offers the best of local tradition, regional heritage and modern Nordic design with a variety of Christmas and nature-themed experiences throughout the property. More than 100,000 guests attend the resort annually to experience the Santa Claus themed attractions and a new luxury resort, Arctic TreeHouse Hotel, in the heart of the Arctic Circle. Within the hotel’s resort first year of opening, Arctic TreeHouse Hotel received international recognition and acclaim from the World Luxury Hotel Awards driving an increased volume of guests and the planned opening of an additional hotel on the property. This momentum required a powerful cloud-based hospitality platform flexible enough to manage property attractions while driving exceptional service. With Oracle Hospitality at the core SantaPark Arctic World was able to reduce the complexity of IT by integrating a property management system and point of service solution for 21 terminals on OPERA Cloud and Simphony Cloud in just three months.
“After reviewing a variety of offers from different companies, we realized that only Oracle could provide a single cloud platform with the flexibility to cater to the uniquely varied blend of guest attractions we offer,” said Katja Ikäheimo-Länkinen, Experience Director, SantaPark Arctic World. “Its comprehensive reporting allows us to comfortably manage our growth, supporting SantaPark Arctic World’s goal to be the leading resort in Finland by 2020.”